Field Service Technician – Heavy Equipment

Location: Fort Wayne, IN 
Company: Southeastern Equipment Company, Inc.
Job Type: Full-time | Non-Exempt
Effective Date: 5.21.2025
Travel: Minimal – approximately 15 days per year for meetings and training
Reports To: Operations Manager or Service Manager

NEW FIELD TRUCKS ARE ON ORDER! 

About the Role

Southeastern Equipment Company is seeking a skilled and motivated Field Service Technician to join our team. In this role, you'll be responsible for diagnosing, repairing, and maintaining a wide range of heavy equipment at customer job sites. This position requires a high level of mechanical aptitude, attention to detail, and a commitment to safety and customer satisfaction.

Every day will bring new challenges—from troubleshooting complex hydraulic or electrical systems to ensuring equipment runs safely and efficiently. If you're hands-on, resourceful, and ready to grow your career in a dynamic field environment, this is the opportunity for you.

Why Work with Us

• Mission-Driven: Our goal is simple—help our customers win

• Core Values: Hustle, Thoughtful, Passionate, Customer-Focused

• Supportive Culture: Team-based, respectful, and results-oriented

• Growth Opportunities: Ongoing technical training and advancement potential

• Stability: Join a respected name in the construction equipment industry

Key Responsibilities

Diagnose and Repair Equipment

• Perform field repairs and maintenance in a safe, timely, and professional manner

• Recreate and diagnose customer complaints using schematics and diagnostic tools

• Communicate needed parts and supplies to the service and parts departments

• Complete repairs within quoted timeframes or notify supervisor of delays

• Maintain a clean and safe work environment, including vehicle and tools

Documentation and Reporting

• Complete all work orders using the 3C format (Complaint, Cause, Correction)

• Accurately log time, parts, and materials used

• Ensure daily notes are entered into electronic work order system

Customer Service and Communication

• Interact with customers professionally to explain repairs and equipment needs

• Perform equipment inspections and suggest additional repairs if necessary

Safety and Compliance

• Follow all company safety policies and OSHA regulations

• Maintain field service vehicle in compliance with DOT standards

• Complete regular vehicle inspections and maintenance

Team Collaboration

• Assist with quoting and estimating repair work as needed

• Uphold a respectful and honest communication style with customers and team members

Qualifications

• High school diploma or GED

• 2+ years of experience in diesel, agricultural, automotive, or heavy equipment repair

• Technical degree or equivalent experience in diesel or heavy equipment preferred

• Ability to read electrical and hydraulic schematics

• Welding and cutting torch experience a plus

• Must pass or obtain DOT physical certification

• Strong troubleshooting skills and a high level of initiative

• Dependable, adaptable, and customer-focused

Physical Requirements

• Must regularly lift and/or move up to 50 pounds and occasionally over 100 pounds

• Frequent standing, crawling, kneeling, climbing, and overhead lifting

• Regular use of power tools and diagnostic equipment

• Work includes outdoor conditions and physical inspection of large equipment